The most widely adopted approach for IT service management in the world, ITIL is a practical, straightforward way to identify, plan, deliver, and support IT in the business sector. ITIL certification can boost your career in a range of ways and businesses of all sizes, whether they are a small operation or a multi-national corporation, can benefit hugely from these skills.
There are five core publications within ITIL that establish the ways in which companies work with IT. Understanding these will make you, as an ITIL certified worker, highly valuable to any business that uses IT and business applications in any environment.
From improved IT services to reduced costs, better customer satisfaction to a more professional approach to service completion, and improved skills and experience to better productivity ITIL benefits companies in a variety of ways. ITIL certification is one of the major qualifications in which corporations around the world can recognise a person with the ability, skills, and potential to make IT work for their business model.
Getting ITIL certified
If you are a contracting officer, help desk manager, infrastructure manager, infrastructure technical lead, COR or other related professional, then you should seriously consider ITIL certification. Organisations that have ITIL certified staff are considered leaders in ITSM and therefore are always keen to have ITIL certified staff for their credentials.
Studying ITIL processes and practical case studies of real world tasks has shown to be an excellent way of enabling candidates to implement ITIL within their organisation.
There are four different degrees of ITIL qualifications. Each certificate has a designated amount of ‘credits’, which can count towards more towards advanced qualifications. You need at least 22 credits for the ITIL Expert level qualification. Credits are also transferable from earlier versions of ITIL certification.
ITIL Foundation is aimed at personnel who need an entry-level understanding of ITIL. They are then informed about ITIL and can contribute to programmes of service improvement for ITIL. ITIL Intermediate is for IT professionals who will work more directly with ITIL in a more strategic involvement. ITIL Expert needs at least 22 credits, which can be taken from the first two levels of qualification.
ITIL Master is the highest level of certification and builds on managing cultural organisational restructuring, responding to changes within the industry change, improving ITSM capability, getting your organisation ready for audits and certification, and becoming an ITSM consultant or trainer for ITIL qualifications.